News
Critical Digital Services & Application Resilience | Expede Group
The OER Observatory aggregates and displays OER-related news and content from third-party sources worldwide. This content is not produced by UNESCO or the OER Dynamic Coalition. All rights and responsibility for the original content remain with the respective authors and publishers. The inclusion of third-party content in the Observatory does not imply endorsement by UNESCO or the OER Dynamic Coalition. Users can access the original source through the link provided with each item.
Assess whether the applications and externally provided services supporting critical operations have appropriate ownership, lifecycle management, security, continuity and recovery arrangements.
Improving Digital Services & Applications
Expede has supported The Open University in taking a number of digital-service initiatives from concept through to implementation.
The work included projects designed to improve how students accessed institutional services, learning resources and academic support through digital platforms.
Examples included:
* targeting support services according to the stage of the student journey;
* making existing learning resources accessible through mobile devices and assistive technologies;
* adapting open educational resources for digital education platforms, including MOOCs; and
* implementing tools designed to improve consistency in the academic support provided across programmes.
These programmes required technology, information, institutional processes and user needs to be considered together rather than treating applications as isolated systems.
They demonstrate an approach that remains central to Expede's work today: understanding the service being delivered, the technology that enables it and the organisational capability required to sustain it.